Sistem Helpdesk & Dukungan Pelanggan
Berikan dukungan pelanggan yang luar biasa dengan platform helpdesk canggih — dari manajemen tiket hingga pelacakan SLA dan basis pengetahuan.
Platform Dukungan Lengkap
Semua yang dibutuhkan tim support Anda untuk memberikan layanan pelanggan yang cepat, konsisten, dan terukur.
Ticket Management
Centralize all customer requests with smart routing, prioritization, and status tracking.
- Smart routing
- Priority queues
- Status tracking
Multi-channel Support
Handle tickets from email, live chat, WhatsApp, and web forms in one unified inbox.
- Unified inbox
- Email integration
- WhatsApp support
SLA Management
Define response and resolution SLAs with automated escalations and alerts.
- SLA policies
- Auto escalation
- Breach alerts
Knowledge Base
Build a searchable self-service knowledge base to deflect common support requests.
- Article editor
- Search indexing
- Self-service portal
Team Collaboration
Internal notes, ticket assignment, and real-time collaboration tools for support teams.
- Internal notes
- Team assignments
- Live collaboration
Support Analytics
Track team performance, resolution rates, and customer satisfaction scores.
- CSAT scores
- Resolution time
- Agent performance
Helpdesk Excellence
Clean, efficient interfaces that help support teams do their best work.
Support Dashboard
Real-time view of open tickets, team workload, SLA status, and key metrics.
Unified Inbox
All customer messages from every channel in one organized, prioritized inbox.
Support Analytics
Comprehensive reporting to identify bottlenecks and optimize team performance.
Mengapa Memilih Omniflow Helpdesk
Kurangi waktu respons, tingkatkan skor CSAT, dan skalakan operasi support Anda dengan mudah.
Faster Resolution
Smart routing and knowledge base deflection cut average resolution times significantly.
Customer Satisfaction
Consistent, fast support across all channels drives industry-leading CSAT scores.
Ticket Deflection
Self-service knowledge base reduces inbound ticket volume automatically.
Team Efficiency
Automation and smart workflows help agents handle more tickets in less time.
Support Teams
Uptime Guarantee
24/7 Support
Tim Support Menyukai Omniflow Helpdesk
Dari startup hingga enterprise, tim support mempercayai Omniflow untuk mengelola hubungan pelanggan.
"Our average response time dropped from 4 hours to under 30 minutes after implementing Omniflow Helpdesk."
Rina Kurniasih
Head of Customer Support
Logistik Cepat
"The knowledge base alone deflected 35% of our tickets. Our team can now focus on complex cases."
Tono Susilo
Support Manager
Fintech Andalan
"SLA management and escalation alerts ensure we never miss a critical customer commitment."
Siti Nurhaliza
VP Customer Experience
E-Commerce Maju
Ready to Deliver World-Class Support?
Join thousands of support teams using Omniflow Helpdesk to delight customers.
Siap Mentransformasi Dukungan Pelanggan?
Lihat bagaimana Omniflow Helpdesk membantu tim Anda menyelesaikan masalah lebih cepat dan membuat pelanggan senang.